Refund policy

RETURN AND REFUND POLICY

At HavenCo, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return within 7 days of receiving your order.

ELIGIBILITY FOR RETURNS

To be eligible for a return:

• The return request must be made within 7 days of delivery.
• The product must be unused and in its original condition.
• The product should be returned with its original packaging, accessories, and tags, where applicable.
• You may be required to provide photographs or other information to help us verify the issue.

Products that have been used, damaged after delivery, altered, or returned without the required accessories or packaging may not be eligible for a return.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please include your order number and clear photographs or videos showing the issue. We will review the request and provide the appropriate resolution.

RETURN PROCESS

To request a return, contact us at:

Email: havencoworld@gmail.com

Please include your order number, the reason for the return, and any photographs or videos relevant to your request.

If your return request is approved, we will provide instructions for returning the product.

RETURN SHIPPING

For an approved return caused by a damaged, defective, or incorrect product, HavenCo will determine the appropriate return-shipping arrangement.

For other eligible returns, return-shipping costs may be the responsibility of the customer.

REFUNDS

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method, subject to applicable payment-provider processing times.

Refund processing times may vary depending on your bank or payment provider.

NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions. Any product-specific return restrictions will be communicated on the relevant product page where applicable.

CANCELLATION

If you need to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests cannot be guaranteed once an order has been processed or dispatched.

CONTACT US

For questions regarding returns or refunds, please contact:

HavenCo
Email: havencoworld@gmail.com